Q&A With a Crew Scheduling Supervisor

Are you hoping to begin your career in the airline industry? Crew Scheduling is a great position to get your foot in the door and learn about the ins and outs of an airline. Learn more about the Crew Scheduling position in this Q&A:

Q: What are the top qualities you look for in a successful Crew Scheduler candidate?

A: A successful Crew Scheduler will have strong customer service skills, they will be self-motivated while also working in a team, and they must perform well in a fast paced, sometimes stressful work environment. Above all, Crew Schedulers are committed to safely getting flights out on time.

Q: What advice would you give to a candidate as they prepare for their interview?

A: Be punctual and confident with creative problem-solving stories to highlight personal strengths. Interviewers will be following the S.T.A.R. Method. You will do best by discussing a specific situation, the task you performed, the action you took, and what the results were. It does not hurt to follow up with a thank you email.

Q: What does a typical day look like as a Crew Scheduler?

A: No two days are alike as a Crew Scheduler. Some days are very busy while others have more down time. Customer service and problem solving skills are used daily. Schedulers are expected to take incoming phone calls as well as ensuring all trips are covered safely while staying within contractual limits and Flight Aviation Regulations.

Q: What are the hours for this position?

A: There are three primary shifts:

AM Shift: 04:15-14:15

PM Shift: 14:00-00:00

GRAVE Shift: 18:30-04:30

Q: What does career progression look like for a Crew Scheduler? What are common positions Crew Schedulers move up to?

A: Endeavor Air strongly promotes from within the company with a vast amount of potential job growth. If someone chooses to remain within the department; a strong Scheduler can bid for Lead Scheduler, which can prepare them to be a Supervisor whom can progress to a Shift Manager role and or even a Department Managing role.

We have also seen many schedulers move onto different career roles within the company as well. Whether it’s in training, Human resources, or dispatching for example.  The Crew Scheduling department is a foot in the door to the airline industry.

Q: Why should a candidate consider Endeavor over another airline?

A: Endeavor Air at the heart is still a small company that cares about its employees. You are more than just a number. Being a wholly owned subsidiary of Delta Air Lines provides Endeavor Air employees with the opportunity for top notch insurance, flight benefits, competitive pay, and preparedness for a career at Delta Air Lines, or another major carrier, if they so choose.

Q: If I am hired, when would I plan to start training?

A: We always extend offers with at least a 2 weeks’ notice. Our classes depend on vacancy.

To learn more about our open positions, click here.